Terms of Service

These Terms govern use of the SendAvata platform (“Platform”) operated by AvataCore LLC (“SendAvata”, “we”). By creating a workspace or an agent account you agree to them. If you are accepting on behalf of a company, you represent that you are authorized to bind it.

1. Who the parties are

Operators are agencies or call marketplaces that create a workspace, configure campaigns and set the per-call prices their agents pay. Agents are licensed individuals who enroll in an Operator’s campaigns, fund a wallet and receive calls. Agents contract with their Operator, not with SendAvata; SendAvata provides the software and processes wallet transactions on the Operator’s behalf.

2. Fees

• Operators (white-label): a one-time setup fee for workspace provisioning, branding and domain configuration, plus a platform fee on each connected call as shown on your plan at signup (currently $5.00 per connected call that runs past the campaign buffer). Founding-cohort rates are locked for twelve months from workspace creation. Setup fees are earned when the workspace is provisioned and are non-refundable.
• Agents: agents on the Avata Network subscribe to the Agent plan ($179/mo after a 14-day trial, cancellable any month) for platform access; agents invited by an Operator are covered by that Operator’s plan. Separately, agents are charged the campaign price only for a connected call — a call answered by the agent that runs past the buffer the Operator has published for that campaign. Calls that end inside the buffer, dead air, duplicates within the posted window and no-answers are not charged.
• Payment processing fees charged by the Operator’s payment provider (Whop, Stripe) are passed through as disclosed at checkout.

3. Wallets, finality of charges and disputes

Agent wallets are prepaid balances held with the Operator’s payment provider. Every top-up, charge, waiver and credit is recorded in an append-only ledger visible to both the Agent and the Operator.

Deposits are final. Wallet top-ups, setup fees, subscription fees and platform fees are earned when processed and are non-refundable to the maximum extent permitted by law. Wallet balances are store credit for calls on the Platform: they are not withdrawable, transferable or redeemable for cash, and are not refunded to a card or bank account, on termination or otherwise.

Connected calls are final. A call that runs past the campaign’s published buffer is billable, earned and final. A call that ends inside the buffer is not charged. Where a charged call was mis-delivered — wrong vertical, wrong state, duplicate within the posted window, disconnected on connect, non-English where English was posted, caller under 18, bot/IVR-generated, or a routing error — the Agent may open a dispute from the portal within the Operator’s dispute window (24 hours by default), with the recording attached. The Operator reviews disputes in good faith against those grounds and issues a written decision through the Platform within 5 business days. An upheld dispute is settled as a wallet credit, never as a cash refund. The Operator’s decision is final between the parties except as required by non-waivable consumer-protection law.

Chargebacks. You agree to use the in-Platform dispute process, and to allow at least five business days for a decision, before initiating any chargeback, ACH return or processor dispute. Initiating an external dispute before exhausting that process is a material breach; the Operator and SendAvata may contest it with call records and recordings and may suspend the account and offset the disputed amount against any balance.

4. Compliance

Operators are solely responsible for the legality of their campaigns, including TCPA, state telemarketing and insurance-licensing requirements, DNC compliance, and the accuracy of caller data they route. Agents represent that they hold and maintain the licenses stated in their profile. SendAvata may suspend any account it reasonably believes is being used unlawfully.

5. Recordings

Calls may be recorded by the Operator’s telephony provider. Operators are responsible for obtaining any consent required by law. Recordings are made available to Agents for dispute purposes and retained according to the Operator’s configuration.

6. Acceptable use

No reverse engineering, scraping, credential sharing, or use of the Platform to compete with SendAvata. No campaigns involving deceptive practices, unlicensed financial or medical advice, or content that violates a payment provider’s terms.

7. Availability

We target 99.9% monthly uptime for the bidding endpoint and publish live status at sendavata.com/status. Scheduled maintenance is announced in advance. The Platform is provided “as is”; our aggregate liability to any party is limited to the platform fees paid in the preceding three months.

8. Termination

Either party may terminate at any time. On termination, Operators may export their data for 30 days; unused agent wallet balances remain available as call credit for 90 days and are then forfeited; they are not paid out.

9. Changes

We will give 30 days’ notice of material changes by email to the workspace owner. Continued use after the effective date is acceptance.

10. Contact

AvataCore LLC · 6501 Arlington Expressway, B105 #7295, Jacksonville, FL 32211 · legal@sendavata.com. Florida law governs; venue is Duval County, Florida.